Frequently asked questions

If you live far away and are unable to visit our showroom, we offer a video consultation.
This will certainly help you to get your most important questions answered.
The procedure is that we arrange a fixed appointment in advance. We will then present our globes to you and will be happy to answer your individual questions.

With our extensive product range, it is easy for customers to lose track.
We are happy to advise you personally on the phone. If you cannot reach us: send us an email or WhatsApp message. We will then get back to you.

We ship 95% from Germany. 5% are delivered from Italy on our behalf. In any case, the goods will be returned to us in Germany in the event of cancellation/complaint.

There are two different types of production. Manual lamination and machine production.
While hand-lamination requires many manual steps and many years of experience, machine-made globes are produced using thermoforming technology.
A film is pulled over the acrylic glass sphere.
The hand lamination is well explained in this video

If you wish to return your order to us, we will bear the costs by sending you a return slip.
This applies to orders from Germany.
If you place an order outside of Germany, you are responsible for the return shipment yourself.

You need the E14 socket (not E27) for our globes. You should also use an LED bulb as the light source.
For globes up to 30 cm, an output of 2 watts is ideal. From 37 cm to 50 cm, you should use a 4 watt LED energy-saving bulb.

Yes, you will find the current map image on all map images. You can find more information here. »